SBCC IT Status

All Systems Operational

About This Site

This page offers performance information for the following SBCC enterprise-level services. Check back here any time to view the current status of the services listed below. You can use the SUBSCRIBE TO UPDATES button above to receive notifications about status changes to all systems, or you can subscribe to individual notifications as events occur. To report a problem, please contact the IT Support Desk.

SBCC enterprise services are covered by our Service Level Guidelines. Third party services (such as Google and Zoom, etc.) are covered by their own respective service level agreements.

Uptime over the past 90 days. View historical uptime.

Banner Operational

90 days ago

98.61 % uptime

Today

Banner Jobs Operational

90 days ago

100.0 % uptime

Today

Banner PROD Operational

90 days ago

100.0 % uptime

Today

Argos Reporting Operational

90 days ago

100.0 % uptime

Today

Banner TEST Operational

90 days ago

94.45 % uptime

Today

Argos Operational

90 days ago

100.0 % uptime

Today

Blackboard Transact & CampusCard System Operational

90 days ago

100.0 % uptime

Today

Campus Network Connectivity Operational

90 days ago

99.77 % uptime

Today

Cliff Campus Operational

90 days ago

99.12 % uptime

Today

Wake Campus Operational

90 days ago

99.99 % uptime

Today

Schott Campus Operational

90 days ago

99.99 % uptime

Today

Cosmetology Academy Operational

90 days ago

99.95 % uptime

Today

Campus Portal (Pipeline) Operational

90 days ago

99.87 % uptime

Today

Campus Telephony Operational

90 days ago

99.47 % uptime

Today

Cliff Campus telephones Operational

90 days ago

100.0 % uptime

Today

Wake Campus telephones Operational

90 days ago

100.0 % uptime

Today

Schott Campus telephones Operational

90 days ago

97.88 % uptime

Today

Remote Phones Operational

90 days ago

100.0 % uptime

Today

Canvas (status.instructure.com) Operational

90 days ago

100.0 % uptime

Today

Google Apps (google.com/appstatus) Operational

Google Docs Operational

Google Slides Operational

Google Sheets Operational

Google Drive Operational

Google Hangouts Operational

Gmail Operational

SBCC Internal Applications Operational

90 days ago

99.65 % uptime

Today

Softdocs Etrieve Operational

90 days ago

99.97 % uptime

Today

Starfish Operational

90 days ago

100.0 % uptime

Today

Virtual Desktop Infrastructure (VDI) Operational

90 days ago

100.0 % uptime

Today

Zoom (status.zoom.us) Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Cloud Recording Operational

Zoom Web Portal Operational

Vendor Provided Applications Operational

90 days ago

100.0 % uptime

Today

Concur Operational

90 days ago

100.0 % uptime

Today

25Live Operational

90 days ago

100.0 % uptime

Today

Single Sign On Operational

90 days ago

100.0 % uptime

Today

SBCC Website (www.sbcc.edu) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 16, 2024

Wifi maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 PDT

Update - UPDATED: New maintenance schedule is as follows:

Monday 4/15 at 2am
Tuesday 4/16 at 2am
Apr 9, 15:44 PDT

Scheduled - We will be undergoing scheduled maintenance of the wifi on all campuses. Scheduled maintenance windows are as follows (UPDATED):

Monday 4/15 at 2am
Tuesday 4/16 at 2am

Each maintenance window is approximately 30 minutes. Wifi will be unavailable during these times.
Apr 9, 02:00 PDT

Apr 15, 2024

VPN into Cliff Campus network is down

Resolved - This incident has been resolved.
Apr 15, 09:02 PDT

Update - We are continuing to investigate this issue. In the meantime, we recommend using VDI to remotely access network resources: https://sbcc.edu/it/vdi.php
Apr 12, 16:53 PDT

Investigating - Our fix did not have the expected result. We are continuing to investigate the problem.
Apr 12, 12:26 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 11:51 PDT

Investigating - We are currently investigating an issue with the Virtual Private Network (VPN) connection into the campus. At this time the VPN is not allowing users to connect. Our IT team is working on the problem. In the meantime, we recommend using VDI to remotely access network resources: https://sbcc.edu/it/vdi.php
Apr 12, 10:38 PDT

Wifi maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:00 PDT

Update - UPDATED: New maintenance schedule is as follows:

Monday 4/15 at 2am
Tuesday 4/16 at 2am
Apr 9, 15:43 PDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Apr 11, 2024

No incidents reported.

Apr 10, 2024

Pipeline Outage

Resolved - This issue has been resolved and Pipeline is accessible again.
Apr 10, 10:31 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 09:48 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 10, 09:47 PDT

Update - We are continuing to investigate this issue, which appears to be more widespread than initially reported.
Apr 10, 09:31 PDT

Investigating - We are currently investigating an issue that is preventing some users from logging into the Pipeline portal. If you are unable to log in, please try again later.

You can access many systems directly by logging in at the link below:
https://auth.sbcc.edu/sso/default.aspx

Thank you for your patience.
Apr 10, 08:17 PDT

Apr 9, 2024

No incidents reported.

Apr 8, 2024

Wifi maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 02:00 PDT

Scheduled - We will be undergoing scheduled maintenance of the wifi on all campuses. Scheduled maintenance windows are as follows:

Monday 4/8 at 2am
Wednesday 4/10 at 2am
Thursday 4/11 at 2am

Each maintenance window is approximately 30 minutes. Wifi will be unavailable during these times.
Apr 5, 16:29 PDT

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

VPN maintenance

Completed - The scheduled maintenance has been completed.
Apr 5, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT

Scheduled - We will be undergoing scheduled maintenance on our VPN (virtual private network) also known as GlobalProtect. Users will be disconnected from the VPN during the maintenance window.
Apr 5, 16:29 PDT

Etrieve Degraded Performance

Resolved - This issue has been resolved.
Apr 5, 13:18 PDT

Monitoring - We have received reports that Etrieve is running slow for some users. We are waiting for the vendor to fix the issue on their end. Another update will be posted when the issue has been resolved.
Apr 4, 12:37 PDT

Apr 4, 2024

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

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