SBCC IT Status

Minor Service Outage

About This Site

This page offers performance information for the following SBCC enterprise-level services. Check back here any time to view the current status of the services listed below. You can use the SUBSCRIBE TO UPDATES button above to receive notifications about status changes to all systems, or you can subscribe to individual notifications as events occur. To report a problem, please contact the IT Support Desk.

SBCC enterprise services are covered by our Service Level Guidelines. Third party services (such as Google and Zoom, etc.) are covered by their own respective service level agreements.

Uptime over the past 90 days. View historical uptime.
Single Sign On Login Operational
90 days ago
100.0 % uptime
Today
Banner Partial Outage
90 days ago
99.11 % uptime
Today
Banner Jobs Operational
90 days ago
100.0 % uptime
Today
Banner PROD Partial Outage
90 days ago
95.55 % uptime
Today
Argos Reporting Operational
90 days ago
100.0 % uptime
Today
Banner TEST Operational
90 days ago
100.0 % uptime
Today
Banner Workflow Operational
90 days ago
100.0 % uptime
Today
Argos Operational
90 days ago
100.0 % uptime
Today
Blackboard Transact & CampusCard System Operational
90 days ago
100.0 % uptime
Today
Campus Network Connectivity Operational
90 days ago
99.96 % uptime
Today
Cliff Campus Operational
90 days ago
99.98 % uptime
Today
Wake Campus Operational
90 days ago
99.98 % uptime
Today
Schott Campus Operational
90 days ago
99.89 % uptime
Today
Cosmetology Academy Operational
90 days ago
99.98 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Campus Portal (MySBCC) Operational
90 days ago
100.0 % uptime
Today
Campus Telephony Operational
90 days ago
99.97 % uptime
Today
Cliff Campus telephones Operational
90 days ago
100.0 % uptime
Today
Wake Campus telephones Operational
90 days ago
100.0 % uptime
Today
Schott Campus telephones Operational
90 days ago
99.91 % uptime
Today
Remote Phones Operational
90 days ago
100.0 % uptime
Today
Canvas (status.instructure.com) Operational
90 days ago
98.88 % uptime
Today
Google Apps (google.com/appstatus) Operational
Google Docs Operational
Google Sheets Operational
Google Drive Operational
Gmail Operational
SBCC Internal Applications Operational
90 days ago
100.0 % uptime
Today
Softdocs Etrieve Operational
90 days ago
98.24 % uptime
Today
Starfish Operational
90 days ago
100.0 % uptime
Today
Virtual Desktop Infrastructure (VDI) Operational
90 days ago
100.0 % uptime
Today
Zoom (status.zoom.us) Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Cloud Recording Operational
Zoom Web Portal Operational
Vendor Provided Applications Operational
90 days ago
100.0 % uptime
Today
Concur Operational
90 days ago
100.0 % uptime
Today
25Live Operational
90 days ago
100.0 % uptime
Today
Single Sign On Operational
90 days ago
100.0 % uptime
Today
Other vendor provided application(s) Operational
SBCC Website (www.sbcc.edu) Operational
90 days ago
99.97 % uptime
Today
SBCC Help Center [Jira] (jira-software.status.atlassian.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 16, 2026

No incidents reported today.

Jan 15, 2026

No incidents reported.

Jan 14, 2026
Softdocs Etrieve Outage
Resolved - The previously reported issue affecting Etrieve (Softdocs) logins has been resolved.

Softdocs has confirmed that the underlying issue was identified and corrected, and services have been restored. Users should now be able to log in to Etrieve and access forms and workflows normally.

Softdocs is currently preparing a root cause analysis (RCA), which will detail the factors that led to the outage and the remediation steps being implemented to prevent recurrence. We will share additional information if it becomes available or relevant to campus operations.

If you continue to experience issues accessing Etrieve, please submit a ticket to the Help Desk for assistance.

Thank you for your patience.
Jan 14, 15:07 PST
Investigating - Santa Barbara City College is currently experiencing a service disruption with Etrieve (Softdocs).

Softdocs has reported an active, system-wide issue impacting logins across multiple regions. Most clients are affected, and Softdocs’ internal teams are actively investigating and working toward resolution.

Impact:

Users may be unable to log in to Etrieve or access Etrieve-based forms and workflows.

At this time, there is no estimated time for resolution. We will continue to monitor the situation closely and provide updates as soon as additional information becomes available from Softdocs.

Thank you for your patience.
Jan 14, 12:46 PST
Jan 13, 2026

No incidents reported.

Jan 12, 2026
Scheduled Maintenance: Banner Year-End Updates
Completed - The scheduled maintenance has been completed.
Jan 12, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 05:00 PST
Scheduled - IT will be applying calendar year-end updates to Banner this Monday from 5 to 7 am. This will require an outage of Banner and related systems. Thank you for your patience as we apply these updates which are necessary to keep our Banner system up to date.
Jan 9, 10:23 PST
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

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