VMware Virtual Desktop Infrastructure (VDI) Access Issues

Incident Report for SBCC IT

Resolved

This incident has been resolved.

Posted Sep 26, 2024 - 12:29 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 25, 2024 - 12:40 PDT

Update

VDI is offline while we continue to work with the vendor to diagnose the problem.

Posted Sep 25, 2024 - 10:21 PDT

Update

The "Student Desktop" desktops are also having the connectivity problem. Our team continues to investigate.

Posted Sep 25, 2024 - 09:17 PDT

Investigating

The "Employee Desktop" virtual desktops are not working at the moment. Employees can use the "Student Desktop" in the meantime while our team troubleshoots.

Posted Sep 25, 2024 - 09:03 PDT

This incident affected: Virtual Desktop Infrastructure (VDI).