Santa Barbara City College
All Systems Operational

About This Site

This page offers performance information for the following SBCC enterprise-level services. Check back here any time to view the current status of the services listed below. You can use the SUBSCRIBE TO UPDATES button above to receive notifications about status changes to all systems, or you can subscribe to individual notifications as events occur. To report a problem, please contact the IT Support Desk.

SBCC enterprise services are covered by our Service Level Guidelines. Third party services (such as Google and Zoom, etc.) are covered by their own respective service level agreements.

Banner ? Operational
90 days ago
99.06 % uptime
Today
Banner Jobs ? Operational
90 days ago
99.27 % uptime
Today
Banner ? Operational
90 days ago
99.91 % uptime
Today
Argos Reporting ? Operational
90 days ago
98.0 % uptime
Today
Blackboard Transact & CampusCard System ? Operational
90 days ago
100.0 % uptime
Today
Campus Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Main Campus ? Operational
90 days ago
100.0 % uptime
Today
Wake Campus ? Operational
90 days ago
100.0 % uptime
Today
Schott Campus ? Operational
90 days ago
100.0 % uptime
Today
Campus Portal (Pipeline) ? Operational
90 days ago
100.0 % uptime
Today
Campus Telephony ? Operational
90 days ago
100.0 % uptime
Today
Main Campus telephones ? Operational
90 days ago
100.0 % uptime
Today
Wake Campus telephones ? Operational
90 days ago
100.0 % uptime
Today
Schott Campus telephones ? Operational
90 days ago
100.0 % uptime
Today
Canvas (status.instructure.com) ? Operational
90 days ago
100.0 % uptime
Today
Google Apps (google.com/appstatus) ? Operational
Google Docs Operational
Google Slides Operational
Google Sheets Operational
Google Drive Operational
Google Hangouts Operational
Gmail Operational
SBCC Internal Applications ? Operational
90 days ago
100.0 % uptime
Today
Softdocs Etrieve ? Operational
90 days ago
100.0 % uptime
Today
Virtual Desktop Infrastructure (VDI) ? Operational
90 days ago
100.0 % uptime
Today
Zoom (status.zoom.us) ? Operational
Zoom Meetings ? Operational
Zoom Video Webinars Operational
Zoom Cloud Recording Operational
Zoom Web Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 28, 2021

No incidents reported today.

Sep 27, 2021

No incidents reported.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Resolved - The incident has been resolved. Thank you for your patience.
Sep 22, 08:47 PDT
Monitoring - We have implemented a fix and are monitoring to ensure stability.
Sep 22, 08:11 PDT
Update - We have engaged the vendor in troubleshooting our issues and are still investigating.
Sep 21, 17:17 PDT
Update - Argos reporting, Softdocs etrieve, DegreeWorks, and some network drives are still heavily degraded or offline and we are continuing to investigate.
Sep 21, 11:08 PDT
Update - We have remediated some issues but we still have issues with Argos reporting, Softdocs etrieve, DegreeWorks, and some network drives.
Sep 20, 19:28 PDT
Update - We are continuing to investigate and have reached out to the vendor for assistance.
Sep 20, 14:54 PDT
Update - We are continuing to investigate this issue.
Sep 20, 12:34 PDT
Investigating - We have multiple reports of database connectivity issues that most impact internal services. We are investigating.
Sep 20, 08:33 PDT
Sep 21, 2021
Resolved - Banner access has been restored.
Sep 21, 13:10 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 12:30 PDT
Investigating - Multiple users are reporting that Banner is inaccessible. We are investigating.
Sep 21, 11:20 PDT
Sep 20, 2021
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 03:01 PDT
Scheduled - Softdocs will be performing additional maintenance outside of our regularly scheduled maintenance this month. This patch contains additional improvements, fixes, and security enhancements in Etrieve Flow.
Sep 15, 09:48 PDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.