SBCC IT Status
Identified - Servers are now online. Campus desktops and laptops may still be impacted. Employees should open a work order at http://help.sbcc.edu to report PCs that cannot boot.
Jul 19, 2024 - 10:27 PDT
Investigating - A worldwide outage of computers running the Windows operating system is impacting SBCC. Computers running the Crowdstrike, an antivirus software used by SBCC, are experiencing crashes today due to a faulty Crowdstrike update. Several servers in our datacenter are down and multiple systems are offline.

Employee desktop computers may also be impacted by this issue. Symptoms include a blue error screen that prevents the computer from starting up.

Our team is troubleshooting the issue and assessing which systems are offline.

Jul 19, 2024 - 07:50 PDT

About This Site

This page offers performance information for the following SBCC enterprise-level services. Check back here any time to view the current status of the services listed below. You can use the SUBSCRIBE TO UPDATES button above to receive notifications about status changes to all systems, or you can subscribe to individual notifications as events occur. To report a problem, please contact the IT Support Desk.

SBCC enterprise services are covered by our Service Level Guidelines. Third party services (such as Google and Zoom, etc.) are covered by their own respective service level agreements.

Single Sign On Login ? Operational
90 days ago
100.0 % uptime
Today
Banner ? Operational
90 days ago
99.61 % uptime
Today
Banner Jobs ? Operational
90 days ago
99.85 % uptime
Today
Banner PROD ? Operational
90 days ago
98.94 % uptime
Today
Argos Reporting ? Operational
90 days ago
99.87 % uptime
Today
Banner TEST ? Operational
90 days ago
99.77 % uptime
Today
Argos ? Operational
90 days ago
99.99 % uptime
Today
Blackboard Transact & CampusCard System ? Operational
90 days ago
100.0 % uptime
Today
Campus Network Connectivity ? Partial Outage
90 days ago
99.72 % uptime
Today
Cliff Campus ? Partial Outage
90 days ago
99.64 % uptime
Today
Wake Campus ? Partial Outage
90 days ago
99.75 % uptime
Today
Schott Campus ? Partial Outage
90 days ago
99.75 % uptime
Today
Cosmetology Academy ? Partial Outage
90 days ago
99.75 % uptime
Today
Campus Portal (Pipeline) ? Operational
90 days ago
99.97 % uptime
Today
Campus Telephony ? Operational
90 days ago
100.0 % uptime
Today
Cliff Campus telephones ? Operational
90 days ago
100.0 % uptime
Today
Wake Campus telephones ? Operational
90 days ago
100.0 % uptime
Today
Schott Campus telephones ? Operational
90 days ago
100.0 % uptime
Today
Remote Phones ? Operational
90 days ago
100.0 % uptime
Today
Canvas (status.instructure.com) ? Operational
90 days ago
100.0 % uptime
Today
Google Apps (google.com/appstatus) ? Operational
Google Docs Operational
Google Slides Operational
Google Sheets Operational
Google Drive Operational
Google Hangouts Operational
Gmail Operational
SBCC Internal Applications ? Partial Outage
90 days ago
98.4 % uptime
Today
Softdocs Etrieve ? Operational
90 days ago
99.99 % uptime
Today
Starfish ? Operational
90 days ago
100.0 % uptime
Today
Virtual Desktop Infrastructure (VDI) ? Major Outage
90 days ago
99.17 % uptime
Today
Zoom (status.zoom.us) ? Operational
Zoom Meetings ? Operational
Zoom Video Webinars Operational
Zoom Cloud Recording Operational
Zoom Web Portal Operational
Vendor Provided Applications ? Operational
90 days ago
100.0 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
25Live ? Operational
90 days ago
100.0 % uptime
Today
Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
SBCC Website (www.sbcc.edu) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024

Unresolved incident: Worldwide systems outage impacting SBCC computers.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - This incident has been resolved.
Jul 10, 12:22 PDT
Update - Most of Banner PROD is up and running, but we are still working on parts of our payment integration. This may have an affect on our ability to accept payments until this last portion is resolved. An update will be posted here when that component is back up and running.
Jul 8, 15:07 PDT
Update - Another issue was identified during the restart process that we are actively working to resolve. We hope that this fix will not take long, but we will post another update once the system is back online.
Jul 8, 10:35 PDT
Update - We will be restarting all Banner services at 10:00 am to fix an issue with Employee Dashboard (Employee Self Service). This will bring all of Banner down for roughly 15-30 minutes.
Jul 8, 08:03 PDT
Identified - Banner PROD Admin Pages is now accessible again, but Banner Employee Self Service still remains down. We will continue to troubleshoot and will post an update when that is resolved as well.
Jul 8, 07:23 PDT
Investigating - We are currently investigating an outage with our Banner Production (PROD) environment.
Jul 8, 07:09 PDT
Jul 9, 2024

No incidents reported.

Jul 8, 2024
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.