Monitoring - Banner TEST is now accessible again, but we are still looking into the root cause. We will leave this open under "Monitoring" until we can fully identify what occurred. Thank you for your patience while we work to fully resolve this issue. As mentioned previously, Banner PROD remains functional during this outage.
Sep 27, 2024 - 13:33 PDT
Update - We are continuing to investigate this issue.
Sep 24, 2024 - 07:46 PDT
Investigating - We are currently looking into an outage with our Banner TEST environment. Our Production Banner environment remains fully operational.
Sep 24, 2024 - 07:46 PDT
This page offers performance information for the following SBCC enterprise-level services. Check back here any time to view the current status of the services listed below. You can use the SUBSCRIBE TO UPDATES button above to receive notifications about status changes to all systems, or you can subscribe to individual notifications as events occur. To report a problem, please contact the IT Support Desk.
SBCC enterprise services are covered by our Service Level Guidelines. Third party services (such as Google and Zoom, etc.) are covered by their own respective service level agreements.
Single Sign On Login
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Operational
90 days ago
100.0
% uptime
Today
Banner
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Operational
90 days ago
97.8
% uptime
Today
Banner Jobs
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Operational
90 days ago
99.75
% uptime
Today
Banner PROD
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Operational
90 days ago
96.28
% uptime
Today
Argos Reporting
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Operational
90 days ago
99.79
% uptime
Today
Banner TEST
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Operational
90 days ago
95.4
% uptime
Today
Argos
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Operational
90 days ago
99.79
% uptime
Today
Blackboard Transact & CampusCard System
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Operational
Resolved -
This incident has been resolved.
Oct 21, 08:58 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 20, 16:09 PDT
Investigating -
We are aware of an issue with the Virtual Desktop Environment (VDI) that is preventing users from accessing virtual desktops and applications.
Oct 20, 13:42 PDT
Resolved -
This incident has been resolved. Please contact the IT Support Desk if you run into any further problems accessing the employee module for Banner Self Service.
Oct 17, 15:57 PDT
Monitoring -
Employees now have access to the Banner Self Service Employee Module. We are going to continue monitoring access throughout the morning. Please contact our IT Support Desk if you are still having problems accessing the Employee Module in Banner Self Service.
Oct 17, 10:39 PDT
Investigating -
Employees are not able to access Banner Self Service. Information Technology is aware of the issue and working to diagnose the cause of the technical issues. Please be patient and monitor this site for an update.
Oct 17, 09:58 PDT
Resolved -
We have implemented a fix and all services are restored. Thank you for your patience.
Oct 14, 13:37 PDT
Identified -
We have identified some issues and have reached out to the Vendor with a critical case request.
Oct 14, 09:56 PDT
Investigating -
We have detected some serious database issues which are going to require us to shut down Banner. This will impact all related systems. Until we have done some investigation we have no estimate for when it will resume functioning.
Oct 14, 09:06 PDT