Banner Sign-On Issues
Monitoring - A temporary fix has been implemented and Banner should now function in all supported browsers.

As a result of this change, users will see:

A pop-up message when accessing Banner
A brief waiting message in the main Banner window
Users will need to close the pop-up tab so the main window goes back to normal.

A visual guide for the workaround is located here:
https://docs.google.com/document/d/1FpPpWnt8M_II3uDWtSjlf90QYiFME5mSTV9WE6Ifz0w/edit?usp=sharing
Jul 31, 2026 - 13:34 PDT
Investigating - We are currently investigating authentication issues when users sign in to Banner.

If you experience login issues, an error after authentication, or are unable to access Banner, please try opening Banner in an Incognito/InPrivate window and signing in again.
Jul 31, 2026 - 09:00 PDT

About This Site

This page offers performance information for the following SBCC enterprise-level services. Check back here any time to view the current status of the services listed below. You can use the SUBSCRIBE TO UPDATES button above to receive notifications about status changes to all systems, or you can subscribe to individual notifications as events occur. To report a problem, please contact the IT Support Desk.

SBCC enterprise services are covered by our Service Level Guidelines. Third party services (such as Google and Zoom, etc.) are covered by their own respective service level agreements.

Uptime over the past 90 days. View historical uptime.
Single Sign On Login Operational
90 days ago
100.0 % uptime
Today
Banner Partial Outage
90 days ago
99.92 % uptime
Today
Banner Jobs Operational
90 days ago
100.0 % uptime
Today
Banner PROD Partial Outage
90 days ago
99.64 % uptime
Today
Argos Reporting Operational
90 days ago
100.0 % uptime
Today
Banner TEST Operational
90 days ago
100.0 % uptime
Today
Banner Workflow Operational
90 days ago
100.0 % uptime
Today
Argos Operational
90 days ago
100.0 % uptime
Today
Blackboard Transact & CampusCard System Operational
90 days ago
100.0 % uptime
Today
Campus Network Connectivity Operational
90 days ago
100.0 % uptime
Today
Cliff Campus Operational
90 days ago
100.0 % uptime
Today
Wake Campus Operational
90 days ago
100.0 % uptime
Today
Schott Campus Operational
90 days ago
100.0 % uptime
Today
Cosmetology Academy Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Campus Portal (MySBCC) Operational
90 days ago
100.0 % uptime
Today
Campus Telephony Operational
90 days ago
100.0 % uptime
Today
Cliff Campus telephones Operational
90 days ago
100.0 % uptime
Today
Wake Campus telephones Operational
90 days ago
100.0 % uptime
Today
Schott Campus telephones Operational
90 days ago
100.0 % uptime
Today
Remote Phones Operational
90 days ago
100.0 % uptime
Today
Canvas (status.instructure.com) Operational
90 days ago
98.93 % uptime
Today
Google Apps (google.com/appstatus) Operational
Google Docs Operational
Google Sheets Operational
Google Drive Operational
Gmail Operational
SBCC Internal Applications Operational
90 days ago
100.0 % uptime
Today
Softdocs Etrieve Operational
90 days ago
99.76 % uptime
Today
Starfish Operational
90 days ago
100.0 % uptime
Today
Virtual Desktop Infrastructure (VDI) Operational
90 days ago
100.0 % uptime
Today
Zoom (status.zoom.us) Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Cloud Recording Operational
Zoom Web Portal Operational
Vendor Provided Applications Operational
90 days ago
100.0 % uptime
Today
Concur Operational
90 days ago
100.0 % uptime
Today
25Live Operational
90 days ago
100.0 % uptime
Today
Single Sign On Operational
90 days ago
100.0 % uptime
Today
Other vendor provided application(s) Operational
SBCC Website (www.sbcc.edu) Operational
90 days ago
100.0 % uptime
Today
SBCC Help Center [Jira] (jira-software.status.atlassian.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 31, 2026

Unresolved incident: Banner Sign-On Issues.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Starfish Login Migration
Completed - Stafish has been migrated to Entra with SAML for both PRODUCTION and TEST instances.
Jul 24, 10:25 PDT
Update - All testing has been successful in the TEST migration, and we are now moving to PRODUCTION. We had to extend the maintenance window due to communication issues with EAB.
Jul 24, 09:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 08:00 PDT
Scheduled - We will be performing a scheduled maintenance as part of the login migration to Microsoft Entra. During this window, both the PRODUCTION and TEST Starfish tenant environments will be migrated to the new authentication platform.

Users may experience intermittent login disruptions while the migration is in progress.
Jul 22, 09:45 PDT
Mutli-FActor Authentication services
Resolved - We believe the issue to be resolved please let us know with a ticket if any more MFA issues appear.
Jul 24, 10:22 PDT
Update - We are continuing to monitor for any further issues.
Jul 24, 09:53 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 08:55 PDT
Investigating - We are currently experiencing an issue with Multi-Factor Authentication (MFA) services that may prevent some users from successfully authenticating or accessing certain systems and applications.

Our IT team is aware of the outage and is actively working to identify the cause and restore service as quickly as possible. We understand the impact this may have on your work and appreciate your patience while we work toward a resolution.

We will provide additional updates as more information becomes available. If you are experiencing issues related to MFA, please be aware that they are likely associated with this known outage.
Jul 24, 08:23 PDT

Jul 23, 2026

Softdocs Incident
Resolved - Resolved: Microsoft Azure Service Outage

Status: All systems are now operational.

This was a reported outage from Microsoft Azure.
Jul 23, 13:39 PDT
Update - We are continuing to investigate this issue.
Jul 23, 08:13 PDT
Investigating - West US Region - Intermittent Connectivity Issues

We are currently monitoring an outage affecting clients within Azure's West US region. Alerts began triggering at 10:38 AM, and while Azure has not yet reported any health issues on their end or updated their service status, the pattern of alerts strongly indicates a regional issue.
We will share updates as soon as we get them.
Jul 23, 08:12 PDT
Microsoft Azure (United States West - Impacting many companies / products / institutions)
Resolved - We received confirmation from Microsoft:

"This is now mitigated, and further information we be provided shortly. We aim to share a preliminary PIR within the next 3 hours."
Jul 23, 13:38 PDT
Monitoring - It looks like the Microsoft Azure outage has been resolved based on https://azure.status.microsoft/en-us/status

We will continue to monitor the situation until we get confirmation of the resolution.
Jul 23, 13:36 PDT
Investigating - Issues connecting to resources in West US

Starting at approximately 14:44 UTC on 23 July 2026, customers may have experienced intermittent connectivity failures, increased latency, or difficulty accessing Azure and other Microsoft cloud (https://status.cloud.microsoft/) services associated with the West US region. Customers whose traffic traverses affected West US network infrastructure may also experience downstream impact. Impacted services include:

Application Gateway, Application Insights, Azure AD B2C, Azure AI Speech, Azure API Management, Azure Bastion, Azure Bot Service, Azure Data Explorer, Azure Firewall, Azure Kubernetes Service (AKS), Azure Monitor, Azure Virtual Desktop, Azure VMware Solution, Log Analytics, Microsoft Graph, Microsoft Sentinel, Partner Center, Power BI Embedded, Virtual WAN

Current Status:

We identified a recent change that was strongly correlated with the onset of impact. We have completed the rollback of this change and telemetry across services are continuing to show signs of recovery. Customer should be observing recovery at this time.

We are closely monitoring service health and downstream recovery and will provide additional updates as we validate restoration.

This message was last updated at 19:55 UTC on 23 July 2026
Jul 23, 13:19 PDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

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